Last updated: 27 August 2026
Your statutory rights are not affected by this policy.
Change-of-mind cancellations
For most goods bought online, you may tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them. Some products are excluded by law, including certain personalised, perishable, sealed hygiene, or sealed software items once unsealed.
How to request a return
Email support@lvcdtech.com with your order number, the item you wish to return, and the reason if the item is faulty or damaged. Wait for return instructions before sending anything. Unless the item is faulty, damaged, misdescribed, or we agree otherwise, you are responsible for the return shipping cost.
Condition of returns
You may inspect goods as you would in a shop. We may reduce a refund if handling beyond what is necessary has reduced the item’s value. Return items securely with their supplied accessories and packaging where reasonably possible.
Faulty, damaged, or incorrect items
Contact us promptly with your order details and clear evidence of the issue. Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction, or refund.
Refunds
Approved refunds are made to the original payment method. For change-of-mind returns, we will refund the basic outbound delivery charge where legally required. We may wait until the goods are returned or you provide evidence that they were sent. Refund timing can also depend on your bank or payment provider.
Contact
Email support@lvcdtech.com before returning any item.